Refund policy
Return & Refund Policy
We want you to feel confident ordering from GINSIX. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
Returns
To be eligible for a return, products must be unopened, unused, and in their original packaging. Because GINSIX products are intended for consumption, we are unable to accept returns of products that have been opened or used, except in cases where the product arrived damaged, defective, or incorrect.
Proof of purchase may be required.
To request a return, please contact us at admin@montmed.us before sending your order back.
Approved returns should be sent to:
GINSIX
16111 Canary Ave
La Mirada, CA 90638
United States
213-605-1365
Please do not send products back without first contacting us. Returns sent without prior authorization may not be accepted.
Return Shipping
If your return is due to an incorrect, damaged, or defective product, GINSIX will cover the cost of return shipping when a return is required.
For other eligible returns, including returns due to a change of mind, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If your order is damaged, defective, or you received the wrong product, contact us as soon as possible at admin@montmed.us with your order number and, when applicable, photos of the issue.
We will review the issue and work to make it right through a replacement, refund, or other appropriate resolution.
Non-Returnable Items
Opened or used GINSIX products cannot be returned due to the consumable nature of our products, except where the product is damaged, defective, or incorrect.
Gift cards, if offered, are non-refundable.
Exchanges
We do not currently offer direct exchanges. If you would like a different product, please request a return for the eligible item and place a new order separately.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
Original shipping charges are non-refundable unless the return is the result of an error by GINSIX or the product arrived damaged or defective.
If more than 15 business days have passed since your refund was approved, please contact us at admin@montmed.us.
Subscription Orders
Subscription orders are subject to this Return & Refund Policy. Processing or shipping of a recurring order does not automatically make the order eligible for cancellation or refund.
To avoid an upcoming subscription charge, please manage or cancel your subscription before the next order is processed. Please refer to our Subscription Policy for additional information.
Contact
For questions regarding returns or refunds, please contact:
GINSIX
Operated by Montmed, Inc.