Shipping policy
Shipping Policy
Thank you for shopping with GINSIX. We currently ship within the United States.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Orders placed on weekends or holidays will begin processing on the next business day. During launches, holidays, or periods of high order volume, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Rates
Standard U.S. shipping is $10.
Complimentary standard shipping is available on orders of $100 or more after discounts and before applicable taxes.
Shipping rates and available delivery options will be displayed at checkout.
Estimated Delivery
Standard shipping typically arrives within 3–7 business days after your order has been processed and shipped.
Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside our reasonable control may affect delivery times.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking information.
Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.
Shipping Address
Please review your shipping information carefully before placing your order.
GINSIX is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at admin@montmed.us. We will do our best to make changes before your order is processed, but we cannot guarantee that an address can be changed once fulfillment has begun.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at admin@montmed.us with your order number and photos of the package and product, when applicable.
We will review the issue and work with you to provide an appropriate resolution.
If tracking shows your package as delivered but you have not received it, please first check around the delivery location and with household members, neighbors, or building staff. You may also contact the shipping carrier using your tracking information.
If you are still unable to locate your package, please contact us and we will assist you with the next steps.
International Shipping
GINSIX currently ships within the United States only.
We look forward to expanding shipping availability in the future.
Returns
For information regarding returns and refunds, please review our Return & Refund Policy.
Contact
For questions regarding your order or shipping, please contact:
GINSIX
Operated by Montmed, Inc.